1. Cancellation Policy

 

          No refunds will be provided for last-minute cancellations unless the management is informed at least 20 days before the check-in time.

 

          Refund Policy for Cancellations:

• 21 days before the booking date – 30% refund.

         

           Full refunds will be subject to a 6% processing fee, calculated based on the total booking amount.

 

      2. Date Change & Rescheduling

 

           Guests may reschedule their booking with at least 12 days’ notice, provided they can secure an available date.

 

           The new booking date must be within 3 months of the original reservation. For example, a booking for Christmas this year cannot be rescheduled to Christmas

           next year.

 

           Change of date is free for the first-time. There will be a fee of RM150 changing the change of date for the second time

 

       3. Replacement Guest

 

           A replacement guest is allowed if the original guest is unable to attend the trip.

 

           The replacement guest must comply with all booking requirements, including providing valid identification.

 

       4. Refund Processing

 

           Refunds will be processed within 8-12 working days from the approval date.

 

           Refunds will be issued via the original payment method unless otherwise specified. 

 

       5. No-Show Policy

 

           If a guest fails to check-in without prior notice, the booking will be forfeited with no refund.

 

       6. Extreme Weather & Unforeseen Circumstances

           

           In the event of severe weather conditions or government-imposed travel restrictions, guests may be eligible for a full or partial refund or a date change, subject to

           management discretion.