Refund & Cancellation Policy
- Cancellation Policy
No refunds will be provided for last-minute cancellations unless the management is informed at least 7 days before the check-in time.
Refund Policy for Cancellations:
- 7 days before the booking date – 10% refund
- 15 days before the booking date – 30% refund
- 21 days before the booking date – 50% refund
- 28 days before the booking date – 70% refund
Full refunds will be subject to a 6% processing fee, calculated based on the total booking amount.
- Date Change & Rescheduling
Guests may reschedule their booking with at least 8 days’ notice, provided they can secure an available date.
The new booking date must be within 3 months of the original reservation. For example, a booking for Christmas this year cannot be rescheduled to Christmas next year.
Maximum only two reschedules are permitted per booking.
- Replacement Guest
A replacement guest is allowed if the original guest is unable to attend the trip.
The replacement guest must comply with all booking requirements, including providing valid identification.
- Refund Processing
Refunds will be processed within 8-12 working days from the approval date.
Refunds will be issued via the original payment method unless otherwise specified.
- No-Show Policy
If a guest fails to check-in without prior notice, the booking will be forfeited with no refund. - Extreme Weather & Unforeseen Circumstances
In the event of severe weather conditions or government-imposed travel restrictions, guests may be eligible for a full or partial refund or a date change, subject to management discretion.